Return & Cancellation

      Returns Policy

      Returns is a scheme provided by merumart directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the merumart to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy .

       

      The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

       

      Part 1 - Returns Pick-Up and Processing

      In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

      During pick-up, your product will be checked for the following conditions:

      Category

      Conditions

      Correct Product

      IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

      Complete Product

      All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

      Unused Product

      The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

      Undamaged Product

      The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

      Undamaged Packaging

      The product’s original packaging/ box should be undamaged.

      The field executive will refuse to accept the return if any of the above conditions are not met.

      For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the merumart.

      Part 2 - General Rules for a successful Return

      1. In certain cases where the merumart is unable to process a replacement for any reason whatsoever, a refund will be given.
      2. In cases where a product accessory is found missing/damaged/defective, merumart may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the merumart’s discretion.
      3. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
      4. For products where installation is provided by Brand’s service partners, do not open the product packaging by yourself. Brand authorised personnel shall help in unboxing and installation of the product.
      5. For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

      'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the merumart to investigate.'

       

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