Shipping & Logistics

Shipping

What are the delivery charges?

Delivery charge varies with each Location.

meruamart incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For Products listed at merumart, a Normal charge for delivery per item may be applied if the order value is less than Rs 1000. While, orders of Rs 1000 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the merumart or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and merumart do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

merumart generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

The merumart offering the product

Product's availability with the merumart

The destination to which you want the order shipped to and location of the merumart.

Are there any hidden costs (sales tax, octroi etc) on items sold by merumart?

There are NO hidden charges when you make a purchase on merumart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the merumart shipping policy.

Why does the estimated delivery time vary for each location?

You have probably noticed varying estimated delivery times for all location of the product you are interested in. Delivery times are influenced by product availability, geographic location of the location, your shipping destination and the courier partner's time-to-deliver in your location.

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

merumart does not/cannot ship to my area. Why?

Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

Whether the merumart ships to your location

Legal restrictions, if any, in shipping particular products to your location

The availability of reliable courier partners in your location

At times merumart prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

What do the different tags like "In Stock", "Available" mean?

'In Stock'

For items listed as "In Stock", merumart will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'

The merumart might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.